Anyone heard from couch/Zodiac?

[MilkyWilky]

Fast. Quality. Cheap.  You get to pick two.

Or one.

[DAKINS]

Clearly none of you have worked in engineering or product design/manufacturing.  A month is crazy fast turn around for one-off stuff made by a one person shop.  I'm sure he has a ridiculously long list of things to do and if there's one thing you can count on it's things being pushed back.

[barcodebilly]

Then he should let those who order on his online shop know he's slow. Imagine buying gas and then getting told it's going to be a few months until you get to pump.

[Patty]

Just a regular ole American made headset cap. It came and I like it. All I ask for is communication, I don't mind waiting

[couch]

Glad you received it, and like it. Thanks for the follow up email.

BMX is less than 5% of my business, and I often miss emails so if anyone has tried to contact me and doesn't hear back, try again please. Thanks.

[weedbix]

He's on a coke binge with Chuck from B6

[Stoked]

Lol.  This is why I still check the site

[DAKINS]

Then he should let those who order on his online shop know he's slow. Imagine buying gas and then getting told it's going to be a few months until you get to pump.

That is completely ridiculous and so far off base.

[Alex.]

Bad comparison but solid point. Don't take people's money if you aren't ready to make/send the part. Bad business if you do otherwise.

[amishrob]

Bad comparison but solid point. Don't take people's money if you aren't ready to make/send the part. Bad business if you do otherwise.

yes, and 'often missing emails' is shite.

[ginger]

You whinging cunts have probably never seen triple figure emails in your life, shit happens and long lead times are common in many industries.

[Alex.]

That's besides the point you twat.

If there's a god damn wait, tell your paying customers there's a god damn wait. Not emailing people back who have payed you is piss poor service. If you disagree you're a moron.

[ginger]

Alex, I like you but you're a white apprentice at an all black radio station and I'm assuming you have shit all experience in managing a manufacturing business or keeping on top of a giant workload by yourself.

[LeonLikesToRock]

You whinging cunts have probably never seen triple figure emails in your life, shit happens and long lead times are common in many industries.

Anyone who has worked retail or has a work related email has. Fuck, even dudes with game probably have haha. Delays are common in heaps of industries - for sure. Understandable and acceptable (but not good) for wholesale. Not good practice in retail though.
It is not uncommon for retailers to put lead times for products on their ordering page, especially if it is more than a week. When people are ordering something that is made to order or is from a small shop they tend to be pretty understanding - if they are told in advance. Some guitar builders have a wait list over a year, that is all made clear on their site. If it isn't clear (or even said at all) it is unreasonable to treat customers like that.
In my experience with Couch there was a delay in one instance but he let me know and kept me in the loop, which is fine in my books.

[sokoloka]

Most places don't charge the card until the order is ready to be fulfilled.  Have no idea whether that occurred in this situation but you can be sure as shit I'd be annoyed with bankrolling someone's business until they get around to producing it on a retail product.

Putting down a deposit on custom or one-off work is whole different thing.